A customer focus puts your customers on the top of your list of priorities. When you put your customers into the heart of your business you make customers part of your service culture. This is one of the core concepts that will be introduced to participants as well as elevating them to become more flexible and inspirational communicators in engaging customers and deliver world class customer care portraying energy, commitment and ending customer interactions leaving customers with a positive lasting impression
Enabling objectives By the end of this training course participants will be able to:
Who is this course for?
Customer service staff and professionals at all levels
Delivery methods: Self-discovery and role plays, group exploration and facilitator led discussions, game based learning, practical exercises, and Case studies.