ISO 10001 & ISO 10002

ISO 10002

Complaint Handling System

ISO 10001

Customer Satisfaction

In today’s competitive world the organizations that are proactive in managing their customers go a long way in establishing themselves as industry leaders. The best way to achieve this leadership is have an efficient customer satisfaction management system and an effective customer complaint handling system. ISO 10001 is the standard for how an organization manages it’s customer satisfaction process and ISO 10002 talks about how an organization manages it’s complaint handling system

This guidelines draws focus on:

  • Designing Customer Feedback / complaint handling system
  • Interpretation of the feedback parameters / complaint parameters
  • Data Analysis of the feedback / complaint root cause
  • Continual Improvement projects based on the feedback / corrective actions

Consulting & Auditing Services

  • Complaint Handling & Customer Satisfaction System Gap Analyses
  • Complaint Handling & Customer Satisfaction System Designing, Documentation and Implementation Services
  • Complaint Handling & Customer Satisfaction System Internal Auditing